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Great Expectations in Customer Service - AzLA Virtual Conference

Your first Library Card? Well, gosh, this is the 185th one I’ve processed this year alone! Take these observable, trainable, and coachable behaviors and transform any transaction into an engaging interaction for a memorable moment your customers won’t forget any time soon. Participants will learn strategies for providing memorable customer service moments when serving customers – both internal and external.

Paula Wilson is the Library Services Manager for the Maricopa County Library District.

Register for this or any other AzLA Virtual Conference session at https://azgov.webex.com/azgov/onstage/g.php?PRID=b92c53d9377748d008cf76f53a073abe.

The AzLA Virtual Conference is presented by the Arizona Library Association in partnership with the Arizona State Library.


Thursday, April 5, 2018
1:00pm - 2:00pm
Continuing Education   Training