*This is a Library Works webinar and must be attended Live*

There is limited capacity of 5 attendees from Arizona.

Most people work for more than just the money. They want to feel good about the job they do and how they are treated in their workplace. They want to be appreciated, which means more than a yearly acknowledgement at a staff day event or a card and a cake on their birthday. Neglected employees can become cynical and apathetic, and your better employees might leave, even when offered a raise. Positive reinforcement is not the same as empty compliments. It’s a proven, three-step process – catch them, tell them, reinforce the good behavior – of focusing on an employee’s successes rather than their mistakes. It’s based on timely, sincere, and specific praise and gratitude and is the best method in the supervisor’s toolkit for improving productivity and workplace relationships.

Topics include how and when to use positive reinforcement, the better ratios for praise versus criticism, and when praise is not enough. Following this webinar, you will know how to: • Improve the quality of interactions with library employees. • Apply positive reinforcement to relationships with library customers and co-workers. • Become more influential with leadership inside and outside of the library.

Presenter: Pat Wagner is a trainer and consultant with over 40 years of experience working for libraries, universities, local government, nonprofits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.