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DTSTART:20260513T180000Z
DTEND:20260513T190000Z
DTSTAMP:20260513T000000Z
SUMMARY:PCI Webinar: You're Not a Social Worker\, But…
DESCRIPTION:While library staff are not trained social workers\, they are 
 often placed in situations that require empathy\, de-escalation\, and 
 informed referrals due to the growing complex behavioral\, and 
 social-emotional needs within their branch communities. \n\n\n\nThis 
 webinar is designed to provide practical\, realistic tools that library 
 professionals can use within their role and scope\, without expecting them 
 to replace trained clinicians or social service providers.  
 \n\n\n\nAttendees will learn how to:\n\n\n\n\n	Communicate with patrons 
 using empathy while maintaining professional boundaries\n	Recognize and 
 manage personal bias\, stress reactions\, and emotional triggers\n	Build 
 and leverage relationships to connect patrons with appropriate community 
 resources\n\n\n\n\nWho will benefit from this program:\n\n\n\nThis training 
 is ideal for library staff\, customer service representatives\, frontline 
 professionals\, supervisors\, and administrators who regularly interact 
 with the public and encounter patrons experiencing mental/emotional 
 distress\, crisis\, or other complex life challenges.
ORGANIZER;CN="Megan Hammond":MAILTO:mhammond@azlibrary.gov
CATEGORIES:
CONTACT;CN="Megan Hammond":MAILTO:mhammond@azlibrary.gov
STATUS:CONFIRMED
UID:LibCal-16653511
URL:https://azsos.libcal.com/event/16653511
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