Employees with high morale have less absenteeism, turnover and errors, and are more productive. We all want an engaged and productive staff . . . and neuroscience explains why certain strategies are...

This webinar addresses the actions employees can take when they encounter new and awkward customer behaviors. Attendees will learn immediately applicable words, phrases and techniques to effectively...

A large majority of communication comes from nonverbals like facial expressions, gestures, and posture. It is universal and infused into every single interaction we have. Learn how to decipher what...

Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest...

The Arizona Memory Project (AMP) provides free online, digital access to a wealth of primary sources from Arizona archives, museums, libraries, and other cultural institutions. Visitors to AMP will...

Please join us for a special tour of the Polly Rosenbaum State Archives and History Building during American Archives Month. Learn the Archivists' roles and how permanent, historical records are...

Arizona history is full of significant events and places that shaped the state to be what it is today. The Arizona Memory Project has over 130 Topics and 1,200 Places where relevant content is linked....

The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on this expectation. Partnering with community...

Digital Navigator programs can help expand libraries' capacity to help your patrons access and use technology. Now is an especially opportune time to start or refresh a Digital Navigator program at...

Webinar Series: Ring of Rhymes: Effective Early Literacy Strategies for Library Staff Description: Join us for "Ring of Rhymes," a dynamic 4-session webinar series designed specifically for library...