Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through...

Ron Hain has served in law enforcement for more than 28 years and has served as the Sheriff of Kane County, Illinois, since 2018. Ron has worked in varying capacities, including as a narcotics...

Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This...

The Arizona Genealogical Advisory Board and the Arizona State Library, Archives, and Public Records present a free, virtual event: The 5th Annual Arizona Genealogy Day Saturday, March 29, 2025 ...

Library managers and supervisors are responsible for creating a welcoming, supportive, and safe environment for the staff and teams they supervise. In this webinar, gain an understanding of the term...

Are you thinking about hosting focus groups? This session is designed to equip librarians and non-profit professionals with the essential skills to conduct effective focus groups. Delve into the...

Become an Application Assistant! This training is intended for advocates, counselors and other professionals who are knowledgeable about the dynamics of domestic violence, sexual offenses or stalking...

Wouldn’t it be wonderful to live each day enthusiastically and energetically? Your fatigue, which is telling you something, can stem from your food choices, mindset, sleep cycle, decision making,...

Get ready for Summer Reading 2025 with Back to the Beach! Learn about exciting reads for the summer from Katie Tay and Nicole Hadenfeldt, hear about the writing process from author Tara Ison, and...

Dr. Brian D. Haley will present a talk about his book Hopis and the Counterculture: Traditionalism, Appropriation, and the Birth of a Social Field as part of the State of Arizona Research Library’s...