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PCI Webinar: Reasoning with the Unreasonable Patron: 6 Secrets for Making It Work
Unreasonable people can ruin a good day. In truth, you can’t reason with someone unreasonable, and you can’t change their behavior. You can, however, control your behavior and steer theirs in a better direction.
Discover techniques that can help you better manage the situation and preserve your sanity. It starts with you recognizing difficult behavior, you remaining calm and controlled, and a few tactics that de-escalate tense situations.
As a result of this program, attendees will be able to:
- Explain 3 ways they can maintain their calm during a tense exchange
- Name 6 things they can do to deescalate a heated conversation
- Date:
- Wednesday, August 30, 2023
- Time (MST):
- 11:00am - 12:00pm
- Time Zone:
- Arizona Time (change)
- Location:
- Online
Laura Greco ~ Biography
Laura Greco, RN, MEd is a certified wellness coach and speaker who facilitates learning and changing habits. She helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. Self-care (body, mind, and spirit) is the basis for well-being and we all have the capacity to make positive lifestyle changes are 2 of her foundational beliefs.
Laura is the author of Wellness Made Simple. For more information, please visit her website www.YouBloomWellness.com.