Boundaries and limit setting for patrons at public libraries can prevent library workers from feeling drained at the end of a workday. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control.

This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.

As a result of this program, attendees will:

• Define and understand the importance of boundaries and limit-setting
• Learn how to identify and understand most common situations when patrons blur professional and personal boundaries
• Gain practical tools to set limits and to deal with patrons who cross the boundary lines when visiting libraries
• Learn de-escalation techniques when dealing with difficult patrons
• Learn new techniques to take care of themselves during and after these uncomfortable encounters