Building upon knowledge of crisis communication, effective leadership, and different crisis planning strategies, this presentation explores how to use this knowledge in a proactive manner.

Participants will learn how to identify opportunities, navigate challenges, and build community partnerships during the COVID-19 pandemic.

Gavin Woltjer ~ Biography

Gavin J. Woltjer is the Library Director for the Billings (MT) Public Library. When not held hostage in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children.

His research interests include: data analytics; library leadership; economic development and libraries; archives and record management; and, librarian as public historian.