References for the Reference Staff

Are you filling in at the reference desk? Looking for a refresher on the latest online resources? Want to know if there are any new resources?

The interview is your first tool. This refresher webinar will help you ask the right questions at the right time.

What if a patrons’ want’s a book recommendation?

We will discuss some of the best online reference resources for the novice and the expert public library reference worker. Learn tips and tricks to being a reference wizard and know when to use one resource over another.

At the end of this webinar participants will:

• Create a list of online reference resources suitable for public libraries
• Evaluate online resources at a glance for reliability and accuracy
• Utilize the interview for the best outcome
• Learn tips and tricks of reference work including on the spot RA

Maggie Rose -- Biography

Maggie Rose is a librarian at the Twinsburg Public Library in Ohio. She coordinates the library book displays and is responsible for the audio book and board games collections. Maggie also teaches computer classes and is the Coordinator of the Adult Services Division Action Council for the Ohio Library Council.

Maggie started library work in 5^th grade as a shelver and volunteer in her school library. As a teen, she started shelving in her local public library and has held many library positions since. Maggie graduated summa cum laude from the University of Akron with a BA in English and minor in classical studies. She received her MLIS from Kent State and has been working as a librarian for six years. 

Maggie loves gardening, camping and her boisterous family, which consists of a spouse, a boy, a girl, a dog, 7 cats, and 8 chickens.