It doesn’t matter if your library is small or large, public or school, rural or urban—all libraries serve people with disabilities. In this webinar, learn how you can be an advocate for people with disabilities at your library. Acquire best practices for inclusive customer service, explore strategies for making existing programs welcoming to all abilities, and learn how to build positive relationships with individuals with disabilities and local disability-related organizations in your community. In addition, the presenter will provide:

• an overview of different visible and invisible disabilities
• inclusive library program and service ideas for all ages
• strategies for creating welcoming physical and virtual library spaces

Renee Grassi ~Biography

Author, blogger, speaker, and trainer Renee Grassi is a recognized library leader and advocate for people of all abilities. Renee considers herself an ally for those with autism and other disabilities and has presented nationally and internationally to help libraries be more equitable and inclusive for all. In 2012, she was named a Library Journal Mover & Shaker for her work in this area. A graduate from Dominican University’s Library and Information Science Program and Illinois librarian for nearly ten years, she relocated to Minnesota in 2016. Renee is currently the Youth Services Manager at Dakota County Library, as well as Chair of her library’s Accessibility Team.